Got a question? Below you’ll find a list of the most common ones, along with in-depth answers. If you still can’t find what you’re looking for feel free to contact us. We’re happy to help.
WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
If you have an Igloo Coolers account, simply log onto the site to check your order status by clicking the "Track Order" button on the bottom of the homepage or “My Orders” button on the “My Account” page.
For customers using Guest Checkout, simply call our Guest Services team at (866) 509-3503 to check your order status.
Once you have placed an order, you can track it at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
When your order has been shipped, we will send you an email with your tracking number information.
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
The delivery option you have chosen determines when your order will arrive. Prior to checking out, you will see several estimated arrival dates that coincide with the shipping option you have selected.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
WHAT'S THE DIFFERENCE BETWEEN "ORDER DATE" AND "SHIP DATE"?
Most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
WHAT ARE YOUR SHIPPING FEES?
GROUND | 5-7 Business Days | Free
2ND DAY AIR | 2 Business Days | $25
NEXT DAY AIR | Next Business Day | $30
WHAT IS YOUR RETURN/EXCHANGE POLICY?
At Igloo, our main goal is to enable the pursuit of happiness. To us that means ensuring you’re happy with your online order, and—if for any reason you’re not—making it easy to return for a full refund or exchange it for something else. Please see our Returns/Exchanges page for more information.
WHERE DO I SHIP MY RETURN OR EXCHANGE?
Returns will only be accepted with a completed Return Form (provided on the back of your order packing slip or obtained through guest services at (866) 509-3503. Returns must be shipped to:
Attention: Returns Igloo Coolers
28501 Highway Blvd
Katy, TX 78494
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund/credit will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
***These return policies and procedures as well as the use of the Igloo U.S. Return Shipping Labels apply ONLY to consumers who purchased their Igloo product from www.igloocoolers.com. Visit the Warranty section for more information on Igloo’s Warranty Policy or to make a claim.
WHAT IS YOUR WARRANTY POLICY?
Here at Igloo, we build coolers and cooler accessories to help you do the things you love with the people you love. Whether you’re using it for work or for play, we want you to be satisfied with your Igloo product, and we guarantee the craftsmanship of everything we make.
If your Igloo product fails due to defects in material or workmanship and falls within the guidelines of the Warranty Policy below, you may submit a claim by calling us toll free at (866) 509-3503 in the United States and Canada.
Link to: Igloo Warranty Policy
IMPORTANT! PLEASE DO NOT RETURN YOUR IGLOO PRODUCT TO THE PLACE OF PURCHASE, AND PLEASE DO NOT SEND YOUR PRODUCT BACK TO IGLOO UNTIL INSTRUCTED TO DO SO BY AN IGLOO GUEST SERVCIES REPRESENTATIVE.
WHAT IS “ICE RETENTION” AND HOW DOES IGLOO MEASURE IT?
“Ice retention” is the product’s “level of cooling” measured in how many days it can retain ice. This is tested in controlled laboratory conditions by filling a cooler with a fixed amount of ice, closing the lid, and placing it in a 90-degrees-Fahrenheit oven to simulate a warm outdoor environment. The cooler’s ice retention level is the amount of time (measured in days) that it takes for the ice to reach 39 degrees and begin to melt.
The way you use your cooler and the conditions you’re in often vary, so the actual cooler performance may be different from our lab results.
HOW DO I KEEP THINGS IN MY COOLER COLD FOR LONGER?
To optimize your cooler’s performance…
Prechill your Contents
Prior to packing your Igloo, chill or freeze beverages or food items ahead of time. If your contents start off cold, the ice will last longer since it just has to keep the contents cold and doesn’t have to cool them down first.
Prechill your Cooler
Your Igloo cooler is an insulated container, and as such, it is an efficient insulator for both heat and cold. If your cooler is stored in a warm location, such as a vehicle trunk, garage, shed, etc., it will absorb and retain the heat from its surroundings. If a cooler stored in a hot environment is immediately loaded with ice, food items or other goods, the ice will first have to combat the heat built up in the insulated walls and will melt faster. Prior to packing, we recommend that you prechill your Igloo cooler overnight by storing it in a cool place– ideally with a bag of ice inside to help diminish the trapped heat. Minimizing the heat retained in the cooler’s insulation and packing it with prechilled contents will support extended ice retention.
Keeping it Cold During Use
Fill your Igloo cooler with large cubes that are frozen solid – avoid crushed or dripping ice. Use of large ice blocks (or large frozen bottles of water) will help prolong ice retention. During use, find a cool, shady resting spot for your cooler, if possible. Keep it out of direct sunlight to extend your ice life. Avoid opening your cooler more than is absolutely necessary and be sure to close the latches when not in use to lock in the cold. As ice begins to melt, if feasible, leave the water inside your cooler (feasibility varies with contents of cooler) - the cold water keeps the ice chilled longer than the air that replaces it when you remove the water.
Dry Ice Use
Dry ice will deliver maximum ice retention – either by itself or when used in combination with regular ice – but care must be taken when using dry ice. ONLY use dry ice with Igloo’s rotomolded cooler lines (Sportsman & Yukon). The rugged construction and extra thick insulation of your rotomolded Igloo cooler support the use of dry ice. Wear protective gloves to avoid freeze-burns and ensure there is adequate ventilation to release the carbon dioxide gas that will be released during the use of dry ice.
Hint: For soft coolers (or hard coolers with loosely wrapped contents), re-freezable ice substitutes cool effectively without the wet mess associated with melting ice.
HOW DO I CLEAN MY IGLOO PRODUCT? (IS IT DISHWASHER/WASHING MACHINE SAFE?)
To keep your Igloo product looking fresh and clean and minimize the potential for stains and odors, always wipe it clean before storing and between uses. To prevent stains and odors, always empty the cooler immediately after use, clean out/wipe down the interior and allow it to dry completely before closing the lid or storing.
Does your Igloo product already have a stain or odor? Don’t worry. It happens to the best of us. Follow the cleaning instructions below to get your Igloo back in action. (Recommended cleaning instructions are based on the type of Igloo product you own.)
Hard Side Coolers: Light dirt or stains can be cleaned with water and mild detergent. Clean tougher stains with a diluted solution of baking soda and water. Make sure to thoroughly rinse out all cleaning agents and completely dry the cooler before you store or use it. If the cooler has a drain plug, always store it with the drain plug open so that any trapped moisture can escape. To remove tough stains and odors, wipe the inside of the cooler with bleach (be sure to wear gloves), rinse it thoroughly with water, and let it dry with top open in direct sunlight.
Coolers Bags: DO NOT machine wash or machine dry your cooler bags because it could damage the heat-sealed seams and let in leaks. Washing machines could potentially cause water to become trapped inside the lining, leading to mold or mildew. Cooler bags should be spot-cleaned with mild detergent and water. To prevent discoloration, it’s best to spot test your detergent in a less noticeable place, like inside a pocket, before applying it to the cooler’s entire surface.
Hint: For hard-to-remove odors, try wiping down the inside of the cooler with vanilla extract, and then leave a vanilla-extract-soaked paper towel inside the cooler overnight. Remove the paper towel and wipe the cooler clean before using.
Igloo DOES NOT recommend putting coolers or cooler bags in the dishwasher or washing machine. Water may be forced between the body and liner, causing deterioration and potentially diminishing the cooler’s performance.
For more information on a particular Igloo product.
HOW DO I INSTALL A SEAT CUSHION ON MY IGLOO COOLER? (CAN I USE IT AS A FLOTATION DEVICE?)
Seat cushions are available as accessories for several Igloo cooler lines (most commonly for the Marine, Sportsman & Yukon product lines). Seat cushions are attached to the cooler in one of two ways— Velcro® fastening straps or snaps to snap bases built into the cooler lids.
The seat cushions for the 48-quart and 54-quart Igloo Marine/ Marine Ultra coolers attach with Velcro® fastening straps. Seat cushions for the 72-quart through 162-quart Igloo Marine/Marine Ultra coolers attach with snaps to snap bases built into the cooler lids. All Igloo rotomolded coolers (Sportsman and Yukon) are seat cushion compatible and require DIY application of snaps to snap attachment kits (kits and instructions are included with seat cushions for these products).
NOTE: Seat cushions are NOT designed nor intended for use as flotation devices.
IS MY IGLOO PRODUCT DRY ICE COMPATIBLE?
All rotomolded Igloo coolers (Sportsman & Yukon Lines) are dry ice compatible. The rugged rotomolded construction and extra thick insulation of your rotomolded Igloo cooler support the use of dry ice. Dry ice will deliver maximum ice retention – either by itself or when used in combination with regular ice – but care must be taken when using dry ice. Wear protective gloves to avoid freeze-burns and ensure there is adequate ventilation to release the carbon dioxide gas that will be released during the use of dry ice.
WHAT DOES “GRIZZLY-RESISTANT” MEAN? (WHICH IGLOO COOLERS ARE “GRIZZLY-RESISTANT”?)
All rotational molded (rotomolded) Igloo coolers were tested by the Interagency Grizzly Bear Committee (IGBC) a US Forest Service Dept. of Agriculture Committee in both controlled and wild settings with Grizzly Bears.
The IGBC publishes minimum design and structural standards, inspection and testing methodology for bear resistant containers. Igloo’s rotomolded coolers met the IGBC requirement both in the engineered test and the live bear test. The IGBC officially approved each size Igloo Sportsman and Yukon cooler for use on public lands and national parks occupied by grizzlies.
WHERE CAN I PURCHASE AN IGLOO PRODUCT? (I CAN’T FIND THE PRODUCT I’M LOOKING FOR ON YOUR SITE.)
Some products (certain colors and/or features) may be exclusive to particular retailers. If you do not find the Igloo product you are looking for on www.igloocoolers.com, please try searching by name or item number on your preferred search engine for more results.
CAN I CUSTOMIZE MY IGLOO PRODUCT (CAN I GET MY COMPANY OR TEAM’S LOGO ON MY PRODUCT)?
Yes! Igloo has partnered with Visual Promotions to provide our customers with the ability to decorate (or customize/personalize) their coolers. For more information on which Igloo coolers and what types of decoration are available or to request a quote, visithttp://www.customigloo.com/.
WILL IGLOO SPONSOR MY EVENT, FUNDRAISER, TEAM OR OTHER PROGRAM?
Igloo is proud to sponsor a number of fundraisers and charitable organizations. To get more information or request a donation or sponsorship, please email (for 501c Nonprofits) or email@example.com (for all other sponsorship requests).
IF I’M AN INTERNATIONAL RETAILER, HOW CAN I SELL IGLOO PRODUCTS?
For more information on placing an international wholesale order or to find an Igloo distributor near you, please contact the Retailer Services Team at firstname.lastname@example.org.
HOW DO I GET A JOB AT IGLOO?
Igloo is always looking for talented, driven applicants in a wide variety of fields. Visit Careers for more information and to apply for open positions.